Refund Policy

At Sanibel Shell Shop™, every piece is meticulously arranged by hand using authentic, hand-collected seashells inspired by the beauty of Sanibel & Captiva Island. Due to the delicate and one-of-a-kind nature of our artwork, we kindly ask that you review our policy below before placing an order.

Returns & Exchanges

At this time, we do not accept returns or exchanges for change of mind, as many of our pieces are handmade and one-of-a-kind.

However, your satisfaction is extremely important to us. If your order arrives damaged or there is an issue with your purchase, please contact us within 5 days of delivery with photos of the item and packaging so we can make it right.

Depending on the situation, resolutions may include:

• Repair assistance
• Replacement (when available)
• Partial refund
• Full refund in certain circumstances

Damaged Items

While all orders are packaged carefully and securely, seashell art is naturally delicate and shipping accidents may occasionally occur.

If your item arrives damaged:

1. Contact us within 5 days of delivery
2. Include clear photos of the item and packaging
3. We will work with you as quickly as possible to resolve the issue

Shipping Delays

Sanibel Shell Shop is not responsible for delays caused by USPS, weather, or carrier-related issues once a package has been shipped.

Order Cancellations

Orders may be canceled within 12 hours of purchase unless the order has already shipped.

Custom & Personalized Orders

All custom or personalized pieces are final sale and cannot be returned or exchanged.

Questions

If you have any questions about your order, please don’t hesitate to reach out. Thank you so much for supporting our small business and the artistry behind handmade coastal décor.

Each piece is one of a kind, handcrafted using authentic Sanibel Island seashells thoughtfully collected and arranged by hand. Thank you for supporting Sanibel Shell Shop <3